1. Making your booking
Bookings can be made directly by telephone / email.
Once we have received your rental enquiry and booking
deposit, we will, subject to availability, confirm your stay
by sending you confirmation by way of email.
This conformation will be sent to the party leader. Please
check the conformation carefully as soon as you receive it.
Contact us immediately if any information which appears on
the confirmation, or any other document, appears to be
incorrect or incomplete as it may not be possible to make
changes later. We regret we cannot accept any liability if
we are not notified of any inaccuracies in any document
within seven days of it being sent to you.
In order to confirm your stay, a deposit of (unless
specified otherwise) £100 (or full payment if booking within
12 weeks of departure) must be paid at the time of booking.
This deposit is not refundable in the event of your
cancellation or failure to pay on time as set out below in
line item 5.
The balance of the cost of your stay must be received by us
not less than 12 weeks prior to departure. If you have not paid in
full and on time we reserve the right to treat your booking
as cancelled by you. In this case your deposit is non-returnable.
2a Security Deposit
(damages / breakage deposit)
You must pay a security deposit of (unless otherwise
specified) £100 12 weeks before the start of your stay (or
at the time of booking if this date has passed). The cost of
any damage to the property or to any items in and/or at the
property will be deducted by us from the security deposit at
the end of your stay. If no deductions are required your
security deposit will be refunded in full to you no more
days after your departure from the property and following
the return of the property keys to us or our key holder of the
property keys, this can be achieved by placing the keys in
the key safe located inside the property.
If the security deposit is not sufficient to cover any
damage caused or service charges incurred by you, you will
be responsible for paying us any additional monies required
immediately on request from us.
3. Your contract
A binding contract between us comes into existence when we
despatch our confirmation email to the party leader. This
contract and all matters arising out of it are governed by
United Kingdom law. We both agree that any dispute arising
out of or in connection with your stay will be dealt with by
the Courts of United Kingdom.
4. Changes by you
Should you wish to make any changes to your confirmed
booking, you must notify us by phone and / or email as soon
as possible. Whilst we will endeavour to assist you, we
cannot guarantee we will be able to meet any such requests.
Where we can assist you, an amendment fee may be payable.
5. Cancellation by you
Should you need to cancel your stay once it has been
confirmed, you must advise us, ASAP, by phone and / or email. Your notice of cancellation will only be effective
when we receive it in writing by email. As we incur
costs from the time we confirm your booking and may be
unable to re-sell your period of stay, the following
cancellation charges will be payable. Where the cancellation
charge is shown as a percentage, this is calculated on the
basis of the total cost of the rental booking, excluding
Period before start of rental booking, within which written
email notification of cancellation is received by us.
More than 12 weeks: deposit only.
Between 6 and 12 weeks: deposit + 50% of outstanding balance.
Between 3 and 5 weeks: deposit + 80% of outstanding balance.
Between 1 and 2 weeks: deposit + 90% of outstanding balance.
Less than 1 week: deposit + 100% of outstanding balance.
Depending on the reason for cancellation, you may be able to
reclaim these cancellation charges under the terms of any
insurance policy you may have. Claims must be made directly
to the insurance company concerned.
It is strongly recommended that you take out adequate travel
insurance. Please read your policy details carefully. It is
your responsibility to ensure that the insurance cover you
purchase is adequate for your particular needs.
7.Our Liability to you
We promise to provide your accommodation with reasonable
skill and care. We do not accept responsibility if any
death, personal injury, failure or deficiency of your
accommodation arrangements is not caused by any fault of
ours. When we talk about “fault” above, this means failure
by ourselves to use reasonable skill and care in performing
or providing the service in question. Please note it is your
responsibility to show that reasonable skill and care has
not been used if you wish to make a claim.
We will not be responsible for any injury, illness, death,
loss (for example loss of enjoyment), damage, expense, cost
or other sum or claim of any description whatsoever which
results from any of the following:
(a) The fault of the person/s affected or any member/s of
(b) The fault of a third party not connected with the
provision of your accommodation by us which we could not
have predicted or avoided.
(c) An event or circumstance which could not have predicted
even after taking all reasonable care. (see clause 8)
In addition, we will not be responsible where you do not
enjoy your stay or suffer any problems because of a reason
you did not tell us about when you booked your stay or where
any problems you suffer did not result from any breach of
our contract or other fault of ourselves or any losses,
expenses, costs or other sum you have suffered relate to any
8. Complaints and problems.
In the unlikely event that you have any reason to complain
or experience any problems with your stay whilst away, you
should immediately inform us. Any verbal notification must be
put in writing and sent to us as soon as possible. Until we
know about a problem or complaint, we cannot begin to
resolve it. Most problems can be dealt with quickly. For all
complaints and claims which do not involve death, personal
injury or illness, we regret we cannot accept liability if
you fail to notify the complaint or claim entirely in
accordance with this clause.
You accept responsibility for any damage or loss caused by
you or any member of your party. Full payment for any such
damage or loss must be paid direct to us at the time. If you
fail to do so, you will be responsible for meeting any legal
costs we incur in full in recovering full payment from you.
We expect all clients to have consideration for other
people. If in our reasonable opinion or in the reasonable
opinion of any other person in authority, you or any member
of your party behaves in such a way as to cause or be likely
to cause danger, upset or distress to any third party or
damage to the property, or in any way damage the reputation
and / or goodwill of the Owner we are entitled, without prior
notice, to terminate the occupation of the person/s
concerned. In this situation, the person/s concerned will be
required to leave the accommodation. We will have no further
responsibility toward such person/s. No refunds will be made
and we will not pay any expenses or costs incurred as a
result of the termination.
10. Accommodation arrival and
The property will be available from 2pm on the first day of
your rental booking. You have to vacate
the property no later than 10am on the day of your
departure. These times could be altered by mutual consent.
You are required to advise us of your requirements if they
differ from these times.