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La Torreta, near Torrevieja, Costa Blanca. Property Information Page

Terms and Conditions of Rental Bookings

1. Making your booking
Bookings can be made by completing the check availability booking form or direct by telephone / email.

Once we have received your rental enquiry and booking deposit, we will, subject to availability, confirm your stay by sending you confirmation by way of email / post / fax. This conformation will be sent to the party leader. Please check the conformation carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation, or any other document, appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 5 working days of our sending it out.

2. Payment
In order to confirm your stay, a deposit of (unless specified otherwise) 100 (or full payment if booking within 6 weeks of departure) must be paid at the time of booking. This deposit is not refundable in the event of your cancellation or failure to pay on time as set out below in line item 5. The balance of the cost of your stay must be received by us not less than 6 weeks prior to departure. This date will be shown on the confirmation invoice. If you have not paid in full and on time we reserve the right to treat your booking as cancelled by you. In this case your deposit is non returnable.

2a Security Deposit (damages / breakage deposit)
You must pay a security deposit of (unless otherwise specified) 100 6 weeks before the start of your stay (or at the time of booking if this date has passed). The cost of any damage to the property or to any items in and/or at the property will be deducted by us from the security deposit at the end of your stay. If no deductions are required your security deposit will be refunded in full to you no more 7 days after your departure from the property and following the return to us (or our key holder) of the apartment keys. If the security deposit is not sufficient to cover any damage caused or service charges incurred by you, you will be responsible for paying us any additional monies required immediately on request from us.

3. Your contract
A binding contract between us comes into existence when we despatch our confirmation invoice to the party leader. This contract and all matters arising out of it are governed by United Kingdom law. We both agree that any dispute arising out of or in connection with your stay will be dealt with by the Courts of United Kingdom.

4. Changes by you
Should you wish to make any changes to your confirmed booking, you must notify us by phone / email / post as soon as possible. Whilst we will endeavour to assist you, we cannot guarantee we will be able to meet any such requests. Where we can assist you, an amendment fee may be payable.

5. Cancellation by you
Should you need to cancel your stay once it has been confirmed, you must advise us, ASAP, by phone / email / post. Your notice of cancellation will only be effective when we receive it in writing by email / post. As we incur costs from the time we confirm your booking and may be unable to re-sell your period of stay, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost of the rental booking, excluding your deposit.

Period before start of rental booking, within which written email / post notification of cancellation is received by us. Cancellation charges:

More than 6 weeks: deposit only.
Less than 6 weeks: deposit + 10% of outstanding balance.
Less than 5 weeks: deposit + 20% of outstanding balance.
Less than 4 weeks: deposit + 40% of outstanding balance.
Less than 3 weeks: deposit + 60% of outstanding balance.
Less than 2 weeks: deposit + 80% of outstanding balance.
Less than 1 week: deposit + 100% of outstanding balance.

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges under the terms of any insurance policy you may have. Claims must be made directly to the insurance company concerned.

6. Insurance
It is strongly recommended that you take out adequate travel insurance. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.

7.Our Liability to you
We promise to provide your accommodation with reasonable skill and care. We do not accept responsibility if any death, personal injury, failure or deficiency of your accommodation arrangements is not caused by any fault of ours. When we talk about “fault” above, this means failure by ourselves to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.

We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
(a) The fault of the person/s affected or any member/s of their party.
(b) The fault of a third party not connected with the provision of your accommodation by us which we could not have predicted or avoided.
(c) An event or circumstance which could not have predicted or avoided even after taking all reasonable care. (see clause 8)

In addition, we will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you did not tell us about when you booked your stay or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or any losses, expenses, costs or other sum you have suffered relate to any business.

8. Complaints and problems.
In the unlikely event that you have any reason to complain or experience any problems with your stay whilst away, you should immediately inform us. Any verbal notification must be put in writing and sent to us as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

9. Behaviour.
You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct to us at the time. If you fail to do so, you will be responsible for meeting any legal costs we incur in full in recovering full payment from you.

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and / or goodwill of the Owner we are entitled, without prior notice, to terminate the occupation of the person/s concerned. In this situation, the person/s concerned will be required to leave the accommodation. We will have no further responsibility toward such person/s. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

10. Accommodation arrival and departure times.
The property will be available from 2pm on the first day of your rental booking. You have to vacate the property no later than 10am on the day of your departure. These times could be altered by mutual consent. You are required to advise us of your requirements if they differ from these times.

 

La Torreta, near Torrevieja, Costa Blanca. Property Information Page
 
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